Sales & Delivery
Are your prices the lowest in Singapore?
This is one of the questions we are asked most frequently.
Firstly, sewing machine prices are generally regulated by the respective brand owners and distributors, and we adhere strictly to their pricing policies.
Secondly, our focus is on providing exceptional before-sales and after-sales support rather than competing solely on price.
When you purchase from Ban Soon, you benefit from:
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Professional product consultation
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Comprehensive after-sales support
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Access to spare parts and accessories
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Technical guidance from experienced staff
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Complimentary operational consultation within 1 year of purchase
While occasional promotions may result in temporary price differences, availability and timing often play a significant role.
Our goal is to provide the best overall value, service, and long-term support for your sewing needs.
How does your standard delivery service work?
Orders are typically delivered within 3–5 working days upon confirmation of payment and stock availability.
Do you offer delivery time slots?
Yes. Deliveries are scheduled from Monday to Saturday, between 9:00 AM and 10:00 PM.
Machinery
Do you buy back old sewing machines?
We generally do not purchase used domestic sewing machines.
Exceptions may be considered for:
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Traditional Singer Treadle Complete Sets
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Selected industrial sewing machines
Machines are usually assessed at scrap value. Alternatively, customers may consider restoring their treadle machines or trading them in when upgrading to a new model.
Fun Fact: Many vintage treadle machines are renowned for their durability and can remain operational for generations when properly maintained.
Which sewing machine is suitable for beginners and will remain useful in the long term?
The ideal machine depends on your sewing goals, experience level, and intended projects.
For beginners, we commonly recommend:
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Brother JA1450NT
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Singer 8280
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Brother AS2730S
- Brother LX27NT
These models offer excellent ease of use while providing room for skill development as your sewing experience grows.
Can my machine sew thick materials such as denim, canvas, or leather?
Most entry-level and standard domestic sewing machines are designed for light to medium-weight fabrics.
Attempting to sew materials beyond the machine's intended capacity may result in:
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Skipped stitches
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Needle breakage
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Timing issues
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Increased wear on internal components
Selecting the right machine for your intended materials is essential for optimal performance and longevity.
My foot controller is not working. Can I purchase a replacement?
Before replacing the controller, it is important to identify the actual source of the problem.
Common symptoms include:
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Motor runs irregularly: Possible motor-related issue
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Burning smell: Possible motor damage
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No response at all: Possible controller failure
Please note that sewing machine controllers are model-specific and are generally not interchangeable. We recommend confirming compatibility before purchasing a replacement.
Service & Trade-In
If I bring in my machine today, when can I collect it?
Service turnaround times vary depending on the condition of the machine:
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Approximately 40% of repairs are completed by the next working day
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Calibration and adjustment work: 3–5 working days
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PCB repairs or special parts replacement: 30–45 days
I require urgent servicing. What are my options?
You may first try basic troubleshooting to resolve common issues.
If the problem persists, we offer on-site servicing (subject to technician availability).
Typical service duration: approximately 1-2 hour
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On-site transport fee: $55
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Walk-in servicing turnaround: 2–3 working days
How often should I service my sewing machine?
For moderate usage of approximately 20 hours per week, we recommend servicing every 6 months.
Regular servicing helps maintain performance, extend machine lifespan, and prevent unexpected breakdowns.
What is included in a standard servicing?
Our servicing process includes:
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Internal cleaning and dust removal
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Lubrication of moving components
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Machine adjustments and calibration
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Functional testing and quality checks
How long does servicing take?
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Standard servicing: 2–4 working days
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Complex repairs: Up to 1 month
Is there a warranty after servicing?
Yes. All serviced machines are covered by a 1-month service warranty.
How much trade-in value can I receive?
We accept selected working and non-working sewing machines as trade-ins when upgrading to eligible mid-range or premium models.
Trade-in programmes generally do not apply to entry-level machines.
Do you restore old treadle machines?
Yes. We provide restoration services for selected vintage treadle machines.
Please refer to our restoration service page for more information.
Operation & Troubleshooting
My fabric is being pulled into the needle plate. Why does this happen?
This commonly occurs when sewing thin, lightweight, or delicate fabrics, especially when starting near the fabric edge.
How can I resolve this issue?
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Remove any tangled threads
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Remove the needle plate and clean any debris
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Re-thread the machine if necessary
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Replace the needle if it appears damaged
How can I prevent this from happening?
To improve fabric stability:
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Place a piece of tissue paper beneath the fabric
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Use a fabric leader or starter scrap before beginning your stitching
These methods help prevent the fabric from being pulled into the needle plate opening.
Why am I getting skipped stitches?
Skipped stitches are most commonly caused by:
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A bent needle
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A dull or damaged needle
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An incorrect needle type for the fabric being sewn
Replacing the needle with a suitable one for your material often resolves the issue immediately.
