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Product Training &
Support from the Best
Your BanSoon journey doesn't end when you purchase your machine. With BanSoon Care, enjoy dedicated training, troubleshooting, consultation and after-sales support from our experienced team.
Learn More. Sew Better. Create with Confidence.
Purchase any sewing machine at BanSoon Clementi or online with the BanSoon Care Package, and enjoy dedicated support from our experienced team throughout your first year.
What's Included in BanSoon Care?
Practical guidance and ongoing support to help you get the most from your sewing machine.
1 Year Unlimited In-House Product Training
Book an appointment at our Clementi showroom to learn, refresh or improve your knowledge of your sewing machine.
- Basic machine operation
- Usage of included accessories
- Usage of optional presser feet purchased
Home / Industrial Machines: 15–30 mins
Overlock / Sergers: 15–30 mins
Sewing & Embroidery Machines: 60–90 mins
Troubleshooting Support
Get assistance through phone or WhatsApp when you need help understanding a machine issue.
- WhatsApp or call +65 6776 3253
- Share photos or videos of your machine issue
- Receive guidance from our experienced team
Walk-In Fault Diagnosis & Assistance
Visit our showroom for face-to-face troubleshooting support and assistance with your sewing machine.
Consultation for Sewing Solutions
Get practical advice on fabrics, stitching problems, accessories, tools and sewing techniques.
- Fabric and stitching guidance
- Accessory recommendations
- Tool and technique recommendations
- Solutions based on your desired outcome
Machine Rental for Emergency Use
Spare machines may be available for urgent sewing needs, subject to machine availability and rental terms.
Why Choose BanSoon Care?
Sewing results depend on more than just the machine. Our team helps you understand the complete sewing process.
Sewing & Industrial Lockstitch Machines
Sewing results depend on factors such as fabric preparation, machine handling, correct needles, accessories and machine settings.
BanSoon Care gives you practical guidance on stitch issues, machine faults, accessory selection, installation and usage.
Embroidery Machines & ScanNCut
Achieving consistent embroidery results requires understanding stabilizers, threads, needles and materials—not just machine functions.
Bring your samples to our showroom and receive guidance on suitable materials and techniques for your project.
For ScanNCut users, we can test materials using demo machines and CanvasWorkspace to help identify suitable cutting and drawing solutions.
Overlock / Serger Machines
Threading and tension adjustments can be challenging, especially when you're new to overlock machines.
Our training helps you understand threading, tension, machine functions and everyday operation with greater confidence.
We Put Our Customers at the Heart of Everything We Do.
From choosing the right machine to learning how to use it, troubleshooting problems and finding the right accessories, BanSoon is here to support your sewing journey.
All-in-One Sewing Service Centre
| Sewing Machine Sales Trade-In + Rental |
+ | 50+ Years of Experience & Knowledge |
| Parts & Accessories | + | Support, Repair & Service Centre |
Book Your FREE BanSoon Care Lesson
We are committed to supporting every customer beyond the purchase. Customers who purchase their sewing machines from BanSoon Sewing Machine Pte. Ltd. are entitled to enjoy our FREE 1-Year BanSoon Care Lesson Program.
- ✔ Basic Machine Operation
- ✔ Stitch & Function Guidance
- ✔ Proper Machine Maintenance
- ✔ Troubleshooting Tips
- ✔ Beginner Sewing Assistance
WhatsApp / Call: +65 6776 3253
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