Shipping & Delivery
Convenient local and international shipping options for your sewing machines, accessories, parts and other purchases from Ban Soon.
Local Shipping
Free Local Shipping*
Enjoy FREE local shipping on eligible orders above S$40.00.
Flexible Delivery Options
We partner with a range of courier providers, allowing you to choose the best available option based on price, speed and service directly at checkout.
Global Shipping
Shipping rates for international orders are automatically calculated at checkout.
Fees are based on the dimensions and gross weight of the package to provide accurate and competitive shipping rates worldwide.
Tax & Duties
For international shipments, import duties, taxes and any applicable stamp duties are not included in the shipping charges. These fees vary depending on your country's customs regulations and requirements.
The local courier or customs agent will contact you by phone or email once the parcel arrives in your country, where applicable.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking details. To track your parcel:
- Visit the courier company's official website.
- Go to the Track / Trace section.
- Enter your tracking number.
- View the shipment timeline for available delivery updates.
Please note that delays may occur at customs or immigration checkpoints. In some cases, parcels may be opened for inspection and resealed before delivery.
For commercial shipments using your own appointed agents, please contact your appointed agent directly for tracking information.
Need help with shipping, delivery or an international order?
Contact Us