BAN SOON SEWING MACHINE PTE. LTD. (Singapore)
Privacy Policy
At Ban Soon Sewing Machine Pte. Ltd. ("Ban Soon", "we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you interact with our website, products, and services.
This Privacy Policy is intended to comply with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable regulations.
General
Ban Soon Sewing Machine Pte. Ltd. reserves the right to amend, update, or revise this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication unless otherwise stated.
By continuing to use our website and services, you acknowledge and accept the terms of this Privacy Policy and any future updates.
Information We Collect & How We Use It
| Registration Information | When you register an account, submit an enquiry, place an order, request servicing, or participate in training programmes, we may collect personal information such as your name, email address, telephone number, mailing address, and other relevant contact details. |
|---|---|
| Orders & Service Requests | Information collected during purchases, repairs, servicing, training, consultations, warranty claims, or enquiries allows us to efficiently process your requests and improve customer experience. |
| User Preferences | We may store browsing activity, purchase history, and customer preferences to improve website functionality, personalise your experience, and provide relevant product recommendations and updates. |
| Security & Protection | We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss. Where applicable, sensitive information transmitted online is protected using industry-standard SSL encryption technology. |
How Your Information Is Used
Your information may be used for the following purposes:
- Processing orders, repairs, servicing, training, and warranty requests
- Providing customer support and technical assistance
- Managing appointments, deliveries, and service schedules
- Improving our website, products, and services
- Sending updates, promotions, newsletters, and marketing communications (where consent has been provided)
- Complying with legal and regulatory obligations
- Conducting internal administration, record keeping, and operational activities
We do not sell, trade, rent, or disclose your personal information to third parties for marketing purposes without your consent.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Information may only be disclosed where reasonably necessary under the following circumstances:
- Authorised service providers assisting with customer support or fulfilment
- Logistics, courier, payment, or mailing service providers required for business operations
- Professional advisers, auditors, or insurers where required
- Government authorities, regulators, or law enforcement agencies where disclosure is required by law
Marketing & Communications
Customers who have subscribed to our mailing list or marketing communications may receive newsletters, promotional offers, event invitations, product launches, and service-related announcements.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
Your Rights & Control
Subject to applicable laws, including Singapore's Personal Data Protection Act (PDPA), you may:
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request withdrawal of consent for certain uses of your personal information
- Request deletion of personal information where applicable under law
- Opt out of marketing communications at any time
For privacy-related enquiries or requests, please contact us:
Email: contact@sewing.sg
Telephone: +65 6776 3253
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve user experience, analyse website traffic, remember preferences, and enhance website performance.
You may configure your browser settings to refuse cookies; however, certain features of the website may not function properly as a result.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
External Links
Our website may contain links to third-party websites and services. Ban Soon Sewing Machine Pte. Ltd. does not control and is not responsible for the privacy practices, security measures, or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.
Policy Updates
Any updates or amendments to this Privacy Policy will be published on this page. Where appropriate, we may also notify users through email communications or website announcements.
Your Consent
By accessing, browsing, or using our website, products, and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Confidentiality of Communications
Ban Soon Sewing Machine Pte. Ltd. treats customer communications, service records, enquiries, consultations, training information, and support interactions with appropriate confidentiality.
Information will only be disclosed where necessary for business operations, with customer consent, or where required by applicable laws and regulations.
Last Updated: 30 May 2026
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